The new airline regulations have aimed to reach one of the biggest complaints nationwide. Lost baggage is a major problem with airlines and has frustrated countless customers in the past. When a traveler shows up on a skiing trip with none of their skiing clothes for the cold weather, it can be quite frustrating. So, airlines have a new policy where even a slight delay of luggage deserves a refund. This new regulation is also causing airlines to be more competitive with online baggage claim to avoid refunding customers by finding the luggage quicker.
http://www.nbcnews.com/nightly-news/video/new-regulations-crack-down-on-biggest-airline-passenger-complaints-789464643665
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